
3 Steps to Self-Care That Will Get Improved Business-Care
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If titans of the business world like these are extolling the virtues of taking care of yourself in a world that tends to dismiss regular sleep, nutrition and exercise as time wasted when you should be working, it is a sign of a work/life revolution.

Quick Guide to Building Good Relationships
Bookkeepers and Accountants who work in smaller communities across North America inevitably find themselves wedged against a wall when they want to grow their companies.

Want Your Small Business To Stay Small?
The self-employed person doesn’t need to feel that they are someone “less than” the empire-seeker.

Looking back at our Firm of the Future Year
Our reign as Canada’s Firm of the Future ended last week with the announcement of the 2018 Country Finalists.

Why Every Small Business Should Have a Board of Advisors
When we establish our companies, many of our associates suggest that we set up a strong board of mentors or a board of advice-givers, but why?

You Are Worth More…How to raise your fees without angst
We are bold in our choice of going into business. We are brave at defining and developing our area of expertise. We are forceful in our sales approaches and passionate in our presentations.
But when it comes to talking about money with our clients, most of us turn to a quivering bowl of jelly.

How to Negotiate an Awesome Win-Win Situation
In the bookkeeping and accounting marketplace, many of the people who seek your assistance are looking to establish an ongoing business relationship with you.

Onboarding A New Client – The Importance of First Contact
Even with the best intentions, things can go wrong when onboarding a new client.

How To Better Manage Challenging Team Members
What happens when one of your team members threatens your whole process by being excessively difficult to deal with?

How to Find the Perfect Client For Your Business
Next to having the skill and ability to create a useful product or service, the most important thing you need to know to make your business a success is who is your ideal client.

How to Fire Clients, Even the Ones You Like
Having been an entrepreneur the greater part of my working life, I’m convinced it is the relationship between client and business that can often provide the most challenges...and rewards.

Art of Persuasion
Much has been written and produced over the years to teach people the fine art of persuasion. If you don’t have time to read them all but you really need to get your clients to invest in your small business services, consider this my version of the short course.

What to Do When You Screw Up and Your Customer is Unhappy
When you own and operate a small business there are always pressures on you and many days feel like you are walking on that proverbial high wire without a safety net.

Tools For Keeping Your Important Contacts Organized
Bookkeepers normally have a wide range of “regular” clients, but there is nothing regular about how often they interact.

Multitasking is Undermining Your Business
Working as a bookkeeper means moving back and forth between projects from payroll to bank reconciliations to bill paying.

Four Proven Ways to Make Virtual Meetings More Effective
Constraints of time and travel expenses combine in all business to make face-to-face meetings less frequent and virtual get-togethers more popular.

The Embodied Bookkeeper: Why You Are Not Your Brain
If a happy client heaps praise on you and you remember the…

My Journey to Intuit’s Firm of the Future
I still can’t believe that it’s even a thing. Who would…

Do You Know How to Delight Your Customers?
When you started your bookkeeping firm, chances are your…

How to Use Your Time More Effectively
When you are young and we hear Dr. Seuss ask the question…