Manage

How to Fire Clients, Even the Ones You Like

Having been an entrepreneur the greater part of my working life, I’m convinced it is the relationship between client and…

8 years ago

Art of Persuasion

Much has been written and produced over the years to teach people the fine art of persuasion. If you don’t…

8 years ago

What to Do When You Screw Up and Your Customer is Unhappy

When you own and operate a small business there are always pressures on you and many days feel like you…

8 years ago

Tools For Keeping Your Important Contacts Organized

Bookkeepers normally have a wide range of “regular” clients, but there is nothing regular about how often they interact.

9 years ago

Multitasking is Undermining Your Business

Working as a bookkeeper means moving back and forth between projects from payroll to bank reconciliations to bill paying.

9 years ago

Four Proven Ways to Make Virtual Meetings More Effective

Constraints of time and travel expenses combine in all business to make face-to-face meetings less frequent and virtual get-togethers more…

9 years ago

The Embodied Bookkeeper: Why You Are Not Your Brain

If a happy client heaps praise on you and you remember the kind words long after he or she has…

9 years ago

My Journey to Intuit’s Firm of the Future

I still can’t believe that it’s even a thing. Who would have thought that we would end up being Canada’s…

9 years ago

Do You Know How to Delight Your Customers?

When you started your bookkeeping firm, chances are your concept of happy customers means that you could give them great…

9 years ago

How to Use Your Time More Effectively

When you are young and we hear Dr. Seuss ask the question “How did it get so late so soon?”…

9 years ago