Tag Archive for: small business

Onboarding A New Client – The Importance of First Contact

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Even with the best intentions, things can go wrong when onboarding a new client.
Get Connected Calgary. My 3 Big Takeaways

Get Connected Calgary. My 3 Big Takeaways

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Here are my 3 Big Takeaways from the Get Connected Calgary event.
How To Better Manage Challenging Team Members

How To Better Manage Challenging Team Members

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What happens when one of your team members threatens your whole process by being excessively difficult to deal with?
How to Find the Perfect Client For Your Business

How to Find the Perfect Client For Your Business

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Next to having the skill and ability to create a useful product or service, the most important thing you need to know to make your business a success is who is your ideal client.
How to Fire Clients, Even the Ones You Like

How to Fire Clients, Even the Ones You Like

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Having been an entrepreneur the greater part of my working life, I’m convinced it is the relationship between client and business that can often provide the most challenges...and rewards.
How to shift into a sales mindset to grow your business

How to Shift Into a Sales Mindset to Grow Your Business

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Often when I speak with bookkeeping and accounting professionals, and the subject moves to growing their businesses, inevitably someone mentions that it would be so much easier for them if they had a “sales personality.”

Art of Persuasion

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Much has been written and produced over the years to teach people the fine art of persuasion. If you don’t have time to read them all but you really need to get your clients to invest in your small business services, consider this my version of the short course.

How to solve five big social media challenges

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Using social media appears easy because the average 10-year-old is all over it, posting updates on their status, sharing pictures and videos with their friends, and looking for ideas on Snapchat and Instagram.
What to do when you screw up and your customer is unhappy

What to Do When You Screw Up and Your Customer is Unhappy

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When you own and operate a small business there are always pressures on you and many days feel like you are walking on that proverbial high wire without a safety net.